Please choose your version of Orchid:
Here is where you can download the latest changes and updates to Orchid Live 4. The latest version is 4.06. (how do I upgrade?)
This may mean the database has become corrupted. Don’t worry, this is easy to fix by optimising it. Please see the instructions on the next question.
If the database has become corrupted, or is running slowly, optimising the database may help.
This may be down to an incorrect setting in Orchid, or a problem with Microsoft Office.
If because of Orchid
Orchid has to know where Microsoft Office is installed on your computer otherwise it will not know how to open it. This is a setting saved under the main menu, System > User Settings, and called the “WORD Path”. That is where the location of Microsoft Office on your computer should be saved.
Typically it would be something like C:\Program Files\Microsoft Office\Office12\winword.exe but contact your technical support person if unsure. Sometimes clicking the [Find] button allows Orchid to locate this for you automatically.
If a path has been entered, test it out by clicking the [Test] button. If it works, Microsoft Word should open a new blank document.
If you are still having problems, please contact us or speak to your technical support person.
If because of Microsoft Office
Orchid will be unable to put data into Microsoft Excel or Word if it’s already open and showing an error message. Click on Excel or Word and close the error message. Now try again.
For any other problems with Microsoft Office, please speak to your technical support person.
There could be several different reasons for this.
If you are using Orchid installed on your own machine
If you are a heavy user of Orchid, i.e. inputting tens of thousands of records, Orchid may slow down slightly when searching records. However, this is normal, as it takes the computer more time to go through thousands of records. Yet if it becomes so slow that it is unusable, that may indicate a problem. Orchid may benefit from having its database optimized. This is really easy to do. See the instructions above.
Another possibility is that other programs are running on your computer at the same time, and taking up the computer’s resources. For example, back-up software or virus-scanners can really slow down a machine. Also if your computer is infected with a virus or other malicious piece of software, the machine can slow down considerably. Speak to your technical support person if you suspect this may be the case.
If you are accessing Orchid remotely from a server or over the Internet
If you are accessing Orchid over a local computer network or through a mobile phone line, it may be the speed of your connection to blame. Try using a faster connection.
If you access Orchid via a remote desktop program, these require a very fast connection to work properly. Accessing them over a mobile phone line is usually very slow. It may be better to have a local copy of Orchid installed on your machine instead. Speak to your technical support person about having a local copy installed.
This is usually down to human error. It is easy to accidentally record a new empty screening by clicking [Add] then exiting the screen immediately and clicking [Save]. You may be thinking nothing is really saved because you didn’t enter any data, but instead it just saves an empty screening. All you need to do is delete the empty ones.
We are happy to send any of our customers electronic PDF copies and/or printed copies. Simply complete the form below.
Note: All fields are required.
The latest version of Orchid 3 is 3.86. Please upgrade to this if you are on a previous one, or contact us about upgrading to Orchid Live 4.
If your issue is still not resolved, please feel free to contact us:
3.00 - 32bit Equinox version - screen colours changed. Email etc.
3.01 - Multi-user reports. FirstSeen check, ID Changed flood, Leaver flag
3.20 - Diary release, Bradford Score, Recalls button
3.21 - Added Status button to Personal Screen
3.22 - Enhanced procedure for saving images
3.23 - Added Site of Immunisation code field
3.24 - New Sickness Stats Report
- HQ Screen added Forename Search & DOB Field
- Activity Screen added DOB
- HQ Added to Personal Details
3.25 - Added Specific Activity Mappings for Surveillance, Contacts and Imms
3.30 - Added new Audio Categorisation, Waist Measurement and Asthma on General Screening
3.31 - Added Medical to ActivityAdd
3.32 - Immunisation Next Event Due Added, Added Documents to Activity
3.33 - Changed ActivityAdd so that if the user doesn't put a code in, that activity is not created.
3.40 - Started adding Reminders to system, starting with New Activity Screen
3.41 - Reminders added into Contacts Screen
3.42 - Added Activity into Employee's Personal Screen
3.43 - Added Reminders into Sickness Actions
3.50 - DatePicker added to all date fields
3.52 - Added support for Spida 5 spirometry software
3.53 - Consent added
3.54 - Added New User Group - Incident User with restricted access. Added Diagnosis to Sick Stats
3.55 - Amended Waist / Hip to allow more than 99cm. Altered Incomplete Questionnaires report to sort by Job, Added Fitslip date to HQ_Fill procedure
3.56 - SPIDA 5 Graphs and link corrected
3.57 - Added Link to Amplivox PC850 Software
3.58 - Diary sorted, added Delete Day and Move Appointment
3.59 - ASRA Audiometer download completed, Compliance Report Improved
3.60 - HAVS Screening Added
3.61 - PC850 error sorted, Spida5 checked (no error)
3.62 - Batch Letters added, DiaryAdd changed to pass date and id
3.63 - HAVS added to Default Recall page, Sickness Restrictions - added dates, Imm Batch details added.
3.70 - Digital Files added instead of only Images. Enhancement of transfer feature to enable single and automatic file transfers.
3.71 - Added Screening Status Reports
3.72 - Added high-quality form scanning. Longer HQ Surname.
3.80 - Transfer changed to omit blank records. More space in audio, skin comments. Muffs/Plugs comments added.
3.81 - New transfer / old export type started. Outcomes for all screenings. Employees Seen export shows outcomes.
3.83 - New Documents Browser - Updated Import/Export for Transfer.
3.84 - Employee Batch Print added.
3.85 - Added Night Shift, Laboratory and Evaluations for all users. Menus now have 4 lines possible.
3.85a - Company field added to personal details screen.
3.85b - Spirotrac GDT Import completed.
3.85c - Spirotrac GDT Import (v4)completed.
Orchid 3 will no longer be updated. Please contact us about upgrading to Orchid 4!
4.00 - Moved Orchid to the faster and more efficient Equinox database version 5. All the screens have been refreshed with a new look. Completely rebuilt Reports screen, now easier to use than ever before, with speed enhancements.
4.00b - Added the much easier to use Windows File Select dialog box to the data transfer screen. Immunisations text has been added to front page for extra convenience.
4.00d - Enhanced the new Cautions Report. Added Surveillance activity codes.
4.00e - Enhanced the reports to include more options for including archived data.
4.01 - Enhanced the new Cautions Report to include the Manager. The Add Activity for Employee feature now defaults to the currently selected employee for extra convenience. Also: You may now specify how many recent employees will appear on the front page, anywhere between 0 and 23.
4.04 - Brand new feature: Contracts. Now you may limit users to only see employees who are associated with certain contracts, or companies, to which you have assigned them.
4.04a - Enhancement to the Recalls Report to work with different screening types.
4.05 - The new Audit Trail report has been added. Reminders now works with the new Contracts feature. Work has begun on a new Referrals Section.
More enhancements and new features coming soon!